Refund Policy
Due to the personal and hygienic nature of our products (mouth tape and nasal tape/strips), we cannot accept returns of opened or used items for resale.
However, under our 30-day money-back guarantee, you may still be eligible for a refund on your first purchase even if the product has been opened or tried.
For All Other Returns:
- Unopened and unused products may be returned within 30 days of delivery.
- Items must be in original packaging.
- Return shipping costs are the responsibility of the customer unless the item is faulty
or incorrect.
To initiate a return, please contact our support team with your order number.
30-Day Money-Back Guarantee:
We stand by our products and want you to feel confident when trying Aireva Fitness for the first time.
If you’re not satisfied with your first purchase, we offer a 30-day money-back guarantee from the date of delivery.
To Be Eligible:
- The request must be made within 30 days of receiving your order.
- This guarantee applies to first-time purchases only.
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The product must be used as intended and purchased directly from our website.
Refunds will be issued to the original payment method once approved.
Faulty or Incorrect Items:
If you receive a product that is faulty, damaged, or incorrect, please contact us within 7 days of delivery. In line with the Australian Consumer Law, you are entitled to a replacement or refund for
products that are:
- Faulty
- Not as described
- Unfit for purpose
We will cover return shipping costs in these cases.
Refund Processing:
- Once your return or refund request is approved, refunds are processed within 3–5
business days. - Processing times may vary depending on your payment provider.
- Original shipping fees are non-refundable unless required under Australian
Consumer Law.
Contact Us:
If you have any questions about shipping, returns, or refunds, please contact our customer
support team. We’re here to help and ensure you have the best possible experience with Aireva Fitness.